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Security Statement

We’ve provided an overview of the measures we take to secure your data.

Integrity and honesty are the key attributes of everything we do at Mahalo. We are committed to protecting our customers’ data above all else.

Mahalo is secured according to the most recent standards in order to protect your data in the best possible way. Mahalo is certified for ISO 27001 (Standards for Information Security Assurance), the standard that describes how Information Security should be organized in a process-based manner in the context of the general business risks for the organization. Inspect our certificates if you’d like to learn more.

General application security principles

Security of Mahalo

Security of Mahalo eConsent

Security of Mahalo SMS

Security of Mahalo SMS

Security of the servers

Security of the network

Organizational and Personnel security


In the event of a data breach

At Mahalo, we do everything in our power to protect your data. If a security breach should occur, we will act quickly to mitigate the damage and keep you informed of the possible implications.


Our Secure Development Policy describes the entire software development lifecycle and all the measures we take to ensure the best possible security. This includes our release cycles, feature and bugfix procedures, code review requirements and QA processes.


If anything unexpected should happen to our company we want to minimize the impact this has for our clients. Therefore we provide coverage on the short and long term:

User responsibilities

You can contribute to the security of your data. We advise everyone not to store patient-identifiable information (surnames, social security numbers, postal codes, date of birth, etc.) within Mahalo.

We also recommend that you follow these best practices when it comes to securing your account and workstation:

Accessing the system

Working with data